Return & Refund Policy

Returns & Refunds

We want you to have a good shopping experience with The Zeniva Store.

If you receive a damaged, defective, or incorrect product, please contact us within [5 days] of delivery.

To request a return or replacement, please provide:

• Your Order ID
• A description of the issue
• Clear photos/videos of the product

Once your request is reviewed and approved, we will guide you through the next steps.

Important: Products must be unused and in their original condition where applicable.

Refunds, replacements, and return shipping conditions are subject to our return policy.

For assistance, email hezeniva.store@gmail.com